Your route, the moment the doors opened, and which rule covers you. In under a minute you get an estimate under UK261 or EU261, then a filled-in letter and the dates that matter if the airline says no.
You can claim directly from the airline for free, without this app. Read on.
Not owed if the airline proves extraordinary circumstances. Cancellations and refused boarding have their own tables, and the app handles those too. Intra-EU flights over 1,500 km are €400.
You can claim directly from the airline for free. You don't need this app or a claims company.
UK261 defines arrival time as the moment passengers are permitted to leave the aircraft. The clock doesn't stop on the runway, or at the gate if the doors stay shut.
So a taxiing wait can move a flight over the three-hour line. Drag it and see what the table does.
An illustration of the delay table, not an estimate for your flight. Source: UK261 Articles 2 and 7, and the CAA's delays page. The law says "three hours or more" and the CAA's page words it as "more than three hours", so a flight almost exactly three hours late may be argued over.
It's running inside this page. Nothing is saved here, and nothing is shown to anyone. Put in your actual flight if you like.
Great circle distance from your airports, the coverage table from the CAA and Your Europe, and the amounts for delay, cancellation and refused boarding. Both rules possible on your route? Flip between them.
First claim, care costs, reminder, voucher refusal, challenging extraordinary circumstances, subject access request, ADR statement, CAA PACT summary, letter before action, wrong amount paid. Each one fills itself from what you've told it.
One claim per flight, saved to your login and on every device you sign in with. Tell it what the airline said and it gives you the next move, the right body for that airline, and a date. Sends reminders to your own calendar if you want them.
Every rule the app uses, with the official pages it came from: CAA, legislation.gov.uk, Your Europe, GOV.UK. All checked in November 2026 and listed inside the app, so you can check them yourself before an important step.
Nobody tells you what comes after a refusal. This is the order, and the app keeps you on it with your own dates.
In your own name, with copies of your evidence. Care costs go in a separate claim, because those apply whatever the cause.
Not a legal requirement, but it shows reasonable conduct. Automatic replies don't stop the clock.
The specific event, how it caused your disruption, and the reasonable measures taken. It's for the airline to prove them.
Free. ADR if your airline is in a scheme, within 12 months of its final response, and binding on the airline if you accept. PACT if it isn't: an opinion, not a ruling. Live in Northern Ireland? The Consumer Council.
Court fees are a real cost if you lose, and the outcome isn't certain. The limit is 6 years in England and Wales and 5 in Scotland. In Northern Ireland it's generally 6: confirm first. EU261 flights vary by country.
Sometimes the airline is right. Severe weather, air traffic restrictions and strikes outside the airline usually do count as extraordinary. When your answers point that way, the app says so, and points you to the care costs you can still claim.
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14-day refund. If it isn't useful, email us within 14 days of purchase for a full refund, no explanation needed. That covers the price of the app. It isn't a promise that any airline will pay you.
The free route is still there. You can claim directly from the airline for free, without this app. It only saves you time.
No. You can claim directly from the airline for free, and the CAA recommends doing so first. You don't need this app, a solicitor or a claims company. ADR schemes are free to use too. The rules are public, and the app only puts them in order for your flight.
Nobody can promise that. Compensation is never guaranteed: it depends on your flight, the cause and the evidence. What you see in the app is an estimate under the rules, not a decision on your case, and it assumes the airline can't show extraordinary circumstances.
No. It's general information for travellers, with rules checked against official sources in November 2026. For a complicated or high-value dispute, speak to Citizens Advice or a solicitor.
No. Gate 261 is an independent product by J2 INTERNATIONAL LLC, with no affiliation to the Civil Aviation Authority, any airline, airport, ADR scheme or claims company. Airlines don't treat a claim differently because it was written here.
You do the claiming, in your own name, and anything the airline pays comes to you. The CAA says a claims company's fees can often be a significant proportion of the amount sought, and that some airlines won't deal with them.
Yes. Many airlines have their own claim form. The CAA's tips page also mentions Resolver, which is free though not accepted by every airline, and a claim letter tool from Which? (check its current terms). All of them are listed in the app's Rules tab.
The app covers UK261 and EU261 and handles the euro amounts. Where a flight is under EU261 only, the next step is the national authority, not CAA PACT, and court time limits vary by country. EU rules also extend to some outermost regions and to Iceland, Norway and Switzerland, and the app tells you to check those.
Yes. An EU regulation is due to change EU261 from a reported 23 October 2027, and a UK Bill was still before Parliament when last checked. The app notes both. Neither changes the amounts shown here today, and we can't promise they stay current forever, so check the source before an important step.
Your claims and the details you type for your letters are saved to your login so they follow you between devices. The app doesn't ask for bank details. You can ask us to delete your data by email. See the privacy policy.
Where the rules come from: CAA, Delays · CAA, Cancellations · CAA, ADR · CAA, How the CAA can help · UK261 Article 7 · Your Europe. All checked November 2026. The full list is inside the app.