WHAT THE KIT DOES
It puts it all in order, so you can act in one sitting
✓Check firstSee whether UK261 or EU261 covers your flight before you spend effort on it.
✓Know your figure£220, £350 or £260/£520 for delays, plus the cancellation and denied boarding tables.
✓Send a clean claimReady-to-edit letters for a first claim, reminder, voucher refusal and more.
✓Answer a refusalQuestions to test the reason given, and an honest view of when to stop.
✓Escalate properlyADR, CAA PACT, small claims in England and Wales, Scotland and Northern Ireland, with dates and fees.
QUESTIONS
Before you buy
Do I need this kit to claim?
No. You can claim directly from the airline for free, and the CAA recommends doing so first. You don't need this kit or a claims company. ADR schemes are also free to use. The kit only saves you the time of gathering the rules and writing the letters.
Will I definitely get compensation?
No. It depends on whether the rules cover your flight, the timing, the cause and your evidence. Airlines don't have to pay fixed compensation if they prove extraordinary circumstances. The guide helps you judge this honestly, including when it may not be worth pursuing.
Are you connected to the CAA or an airline?
No. This is an independent product. It has no connection with the Civil Aviation Authority, any airline, airport, ADR scheme or claims company. It doesn't contact airlines for you or take a share of any payment.
Is this legal advice?
No, it is general information. For a complicated or high-value dispute, talk to Citizens Advice or a solicitor.
Does it cover my flight?
The guide is written for UK travellers. It covers UK261 and, more briefly, EU261. A table shows which applies by departure, arrival and airline. It covers small claims in England and Wales, Scotland and Northern Ireland, but it does not give limitation periods for each EU country.
How up to date is it?
Amounts, deadlines and schemes were checked on official sources in November 2026, with links in the PDFs. It flags the EU reform due to apply from October 2027 and the UK Bill before Parliament. Rules can change, so check the sources before an important step.
What exactly do I receive?
Two PDFs: a 40-page guide, and a 24-page file with 12 letter and email templates, an eligibility worksheet, an evidence checklist, a tracker and an expenses log. There's nothing physical, and you do the claiming yourself.
